Refund policy
We design our pieces to be worn on repeat, but we understand that fit is personal. If a dress isn't quite right for your rotation, we're here to make the return process seamless.
The 30-day standard
You have 30 days from the date your order is delivered to request a return and receive a refund.
Return eligibility & condition
To maintain our quality standards, returned pieces must be in the exact condition you received them: unworn, unwashed, unaltered, with all original tags attached and in their original packaging. Garments returned with makeup, deodorant stains, pet hair, or perfume will not be accepted. Please have your order confirmation or proof of purchase ready.
Return shipping & logistics
Because we streamline our process directly from our production facilities to you, returns must be sent exclusively to the authorized return address provided by our support team. Packages marked “Return to Sender” or shipped back to the original dispatch address cannot be tracked and will not be eligible for a refund.
Customers are responsible for return shipping costs, and original shipping fees are non-refundable. You have two options for your return:
- Prepaid label: we can provide a hassle-free return shipping label. The cost of this label will simply be deducted from your final refund.
- Self-postage: you're welcome to ship the return using the carrier of your choice. We highly recommend using a trackable service, as we cannot guarantee receipt of items shipped independently.
Please note: Zuriae reserves the right to reject returns that do not meet our condition standards. Rejected items can be shipped back to the customer at their own expense.
Exceptions & final sale
We cannot accept returns for the following:
- Pieces purchased during clearance or final sale events.
- Custom or personalized items.
- Gift cards.
- Intimates & swimwear: for hygiene reasons, these pieces may only be returned if the original hygiene liner remains intact and untampered with. We kindly ask that you try these items on over your own undergarments.
How to initiate a return
To start a return, please reach out to us at support@zuriae.com. We'll evaluate your request and provide a return label along with clear instructions on where to send your package. Please note that pieces sent back to us without first initiating an authorized return will not be accepted.
Damages & order issues
Please inspect your garments upon arrival. If a piece is defective, damaged, or if you received the wrong item, contact us at support@zuriae.com within 7 days of delivery. We'll evaluate the issue and make it right immediately. Claims made outside of this 7-day window cannot be accepted.
Exchanges
We offer direct exchanges to make sure your new pieces fit flawlessly. If you need a different size or color, please contact us at support@zuriae.com within 30 days of delivery to initiate an exchange. Our support team will guide you through our streamlined exchange process. Please note that a shipping fee may apply depending on the exchange request.
Refund processing
Once your return is received and inspected at our facility, we'll notify you of its approval status.
- Timeline: approved returns will be automatically refunded to your original payment method within 10 business days of inspection.
- Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your return was approved, please contact us at support@zuriae.com.
Need help?
Email us at support@zuriae.com or call +17134053505, Monday–Friday, 9:00 AM–5:00 PM CST. We're always happy to help.