Shipping policy
We want your order to arrive as easily as it wears. Here's how we get your Zuriae pieces to you across the United States.
Where we ship
We currently ship to addresses throughout the United States. Carriers and routing may vary slightly depending on your location and order details.
Processing times
Orders are typically prepared and dispatched within 1–3 business days (Monday–Friday), excluding weekends and public holidays. During peak seasons this can take a little longer, and we'll always keep you posted along the way.
Free shipping
We're pleased to offer free standard shipping on every order, with no minimum purchase required.
Delivery timeline
- Processing: 1–3 business days
- Transit: 6–8 business days
- Total estimated delivery: 7–11 business days
- Daily order cut-off: 6:00 PM CST
Please note: delivery timelines are estimates and may occasionally be affected by carrier delays or severe weather conditions outside of our control.
Order edits & cancellations
Because we move quickly to get your order on its way, we have a short window for changes. If you need to edit your address or cancel, email us at support@zuriae.com within 2 hours of placing your order. Once an order has been processed by our facility, we're unable to make any changes or cancellations.
Tracking
You'll receive a tracking number by email once your order ships. Please allow 48–72 hours for the carrier to update tracking with movement details.
Shipping restrictions
At this time we're unable to ship to PO Boxes, military addresses (APO, FPO, DPO), or restricted areas.
Failed deliveries
If a delivery attempt fails due to an incorrect address or a carrier issue, the package may be routed back to our facility. If this happens, our team will reach out to arrange a new shipment. Please note that reshipping may incur an additional fee.
Secure delivery
We ensure your order reaches the destination you provide at checkout. However, Zuriae cannot be held liable for packages that are lost or stolen after the carrier has marked them as “Delivered.” If you're concerned about the security of your delivery location, we highly recommend monitoring your tracking link closely so you can collect your package promptly upon arrival.
Lost or damaged packages
Your experience matters to us. If a package is lost in transit before delivery, or arrives damaged, please contact us at support@zuriae.com right away. We'll step in, work directly with the carrier, and resolve the issue swiftly.
Policy updates
We periodically update our shipping guidelines to ensure we're providing the best possible service. The most current version is always available on this page. (Last updated: June 2026)